Notes from the work.
Practical perspectives on what it takes to get complex health plan projects done, across business and IT.
Digital Transformation That Actually Sticks
Why so many health plan modernization efforts stall after go-live, and the operating discipline that carries them across the finish line.
Operational ExcellenceOperational Excellence: Turning Everyday Friction Into Margin
In a health plan, the distance between “compliant” and “excellent” is measured in rework, cycle time, and member experience.
Regulatory ExpertiseRegulatory Readiness Is a Capability, Not a Scramble
CMS and state Medicaid deadlines don’t move. Building the muscle to meet them calmly is a quiet competitive advantage.
Technology IntegrationIntegration Is Where Health Plan Technology Lives or Dies
New platforms rarely fail in the demo. They fail at the seams, claims, enrollment, EDI, and the systems that have to talk to each other.
Strategic PlanningStrategic Planning: From Roadmap to Reality
A strategy your teams can actually execute beats a brilliant plan nobody can operationalize.
Project ManagementProject Management: The Discipline Behind “We Get Projects Done”
The unglamorous practices that keep complex health plan projects on schedule, on scope, and out of crisis.